Help/FAQs
We have compiled a list of frequently asked questions to assist you. If you have a question that you do not see answered here, please contact E&R Sales customer service at 804-744-8000 between 9:00 AM and 5:00 PM EST or email customerservice@ersales.com
[X] Logging In / Website FAQs (info below as to what would be on the page this opened – questions of what to add are in purple)
How can I search for products on your website?
Wholesale customers can search product and view pricing once registered and logged in
Login for Existing Customers Who Already Have a Username and Password
All existing wholesale customers who have a username and password may login at any time through Login link in the website header.
Login for Existing Customers Who Do Not Have a Username and Password
Customers who have not registered on the website must register a username and password by clicking on the Register link in the website header. Not sure what customers would see here but would like to within reason detail that out
Login for New Customers
If you are not currently set up as a customer, you must register to become a new customer by clicking on the Register link in the website header. Not sure what customers would see here but would like to within reason detail that out
What if I forgot my account password?
While have seen what comes up on the recovery email link – would there be a way to make a “forgot password” on the login link so can drive accounts that way. One that link it states to enter email one registered with – but what if they don’t remember that? What are the steps?
How do I know that I’m logged In?
Once you are logged in, you should see a different header that starts with “Categories” under the E&R Sales logo. Is there a way to add something to the header when an account logs into the cameo aspect to order that better indicates that – can it say “wholesale” somewhere in that particular header